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There are many web hosting providers in the modern days. Among the many, HostGator is the most popular among many users. If you are searching for a highly reliable host provider to get your website running and up as fast as possible, this is the best option for you. This article offers you an honest and reliable HostGator review that will make you understand why it is the leading provider and why you need to choose it.
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High level reliability/uptime
HostGator operates their center from four leased facilities. All these facilities are owned by The Planet, in TX. Fire detection, UPS power supply and 24/7 monitoring is carried by highly qualified technical staff to ensure maximum safety and security. The firm engages with ten separate fiber providers to ensure there is downtime. Among all other host providers, HostGator has the highest uptime rate of 99.9 percent. Back ups are carried out weekly at the data center for all the dedicated servers. One thing to note is that the firm as a stringent policy that prevents it from overselling. This means that you have to adhere to the capacity agreed upon. However, there is an exception if you use a dedicated or VPS server, whereby you have full control on the capacity, but at your own risk.
Customer service and support
One thing you will like most with HostGator is the level of customer service and support provided. The support is comprehensive, putting in mind that it is a cost effective service provider. The support is available on 24/7 hours basis, where you can chat, send emails, make calls and ask any question. A portal to simplify billing and support is provided. You have the opportunity to upgrade your account, take part in user forum, watch the video tutorials and access the knowledge base. This allows customers to understand how to deal with technical issues that may arise. You will be required to have a different login to the portal from the one you use for Cpanel. Another feature you enjoy is an online form built to hasten transfer of requests.
For all the Linux plans, HostGator includes a Cpanel11 with several choices of themes. The Cpanel provides access point to all features you get in this package such as one click backups, webmail and DNS setting for Google Applications. For reseller accounts, both WHM and Cpanel are integrated together. For VPS or the Linux dedicated server, the WHM or Cpanel are optional.
HostGator has a business shared plan that covers a free toll free number for all US callers. In case you stop your plan, you stop receiving this phone support. Some common features you get from most of the packages include Joomla, WordPress, SiteStudio, one click installs and a number of capable stat packages.
Having used other hosting providers, my experience with HostGator was exceptional. It stands out among the others in all its features and experience. The bottom line of this detailed review is that I rate HostGator with 5/5 and highly recommend it if you are searching for a reliable web hosting company.